Thank you for contacting us.I apologize for inconvenience and confusion this issue have caused.Our record shows that last May 5, 2019, you signed up for a domain contract to register the domain, [DOMAIN REDACTED]. The domain expired last May 2020.This does not automatically cancel the domain contract. Please note that we did not charge you since the contract is empty.I understand that you do not want to keep the empty contract so I have processed its cancellation. You will receive an email confirmation about the cancellation in a separate email.If you still need further assistance, please do not hesitate to contact us by phone at 1-484-254-5555 (US), 1-844-296-2059 (Canada), +1 (816) 621-4796 (International) or simply reply to this email. Alternatively, you can schedule a call back using the link below:https://contact.ionos.com
Yeah, it's "Let's Ignore You Part 2 - Electric Boogaloo". This also did not go over very well. Not at all. I might have responded with a lot of swearing. I might also have tweeted about my opinion that doing business with Ionos would be ill-advised unless one was o'kay with having their personal information sent to third parties who were trying to stop them from doing just that.
The next day I get a tweet from Ionos customer support apologizing for "the confusion" and stating that they don't know what I mean but also stating that the company doesn't send personal information out. A bold claim from someone that just said they don't know what I mean. Even bolder since that is exactly what had happened in June of last year.
We go back and forth; them trying to get me to move this into DMs, and me very much not being willing to do that. Ionos' chance to address this without public disclosure was a year ago. We were well past that now. I did, though, give them enough information to locate the customer account and I did later get another email advising that the account would be closed due to using fraudulent contact data. I think the wording was a little strong. It's most likely that this person failed to type their own email address correctly, and Ionos failed to perform the most basic of checks to make sure that the customer was reachable by this address. ¯\_(ツ)_/¯
Do I have any faith that this is actually over? None whatsoever. Do I expect to keep getting emails from Ionos? Absolutely. Will I do anything further if it happens? Just blackhole all emails from them, as there's no way I will ever do business with them at any point, ever.
To the social media rep that I was in communication with, I've done customer support before and understand the situation you found yourself in. I do not envy it. You had to do what you were doing. I respect that. I had to make sure that this was not kept a private matter.
All of this could have been avoided if Ionos had included email reachability checks in their signup process. Maybe this caught the attention of someone in the company that can make sure that something is added to future versions of their product. Again, I'm not holding my breath.