I haven't done any training, really, since teaching office procedure and register operations when I was working for Food Lion and it's been a long time since I've done instruction with a group. I forgot how hard it was to teach a room and not a subject. The frustrating part is that I have to 'dumb down' a lot of things to people that, by nature of where we are and that they are even there for me to be talking to, I should not need to.
Don't get me wrong, I don't blame them. I'm a geek, I'm an A/V geek at heart. I know most of what I know because I want to, not because I was required to for work. I blame training for not actually teaching these people what they need to understand their job.
It's a process; can't fix it all overnight. Being at the start of change means looking past what is to what can be, no, what will be. My supervisor would be so proud.